Shipping

Building with new Lego pieces is all part of the fun and we don't want to take that away from our customers. However, it can sometimes save space and reduce shipping costs if we connect items before shipping.  This does not apply to minifigs.  We only ever connect minifigs when instructed to do so and if they are pre-constructed, it will say so with the item discription.
Minifigure heads are almost always connected to each other when you purchase multiples.  This can prevent the face print suffering damage during transit.

We have a 2-5 working day handling/processing period and post on Tuesday and Thursday.  We do not post or process items at weekends or during public holidays (UK).*

Royal Mail collect once per day from our local PO (late afternoon) Mon - Fri and 11:00am on Saturdays.  *At our discretion, we will make use of the Saturday collection. Orders placed  between Thursday and Sunday will normally be mailed out the next Tuesday. Orders placed Monday to Wednesday will be sent on Thursday.  Our postal dates are for 09:00 hours. Items after this time cannot be shipped until the next postal date (Tuesday/Thursday) at 09:00 hours.

Under normal circumstances, an order placed on Monday AM will be processed and mailed by the following Thursday.

Tracked shipping services from UK couriers can add considerable costs to your order.

Occasionally, request a quote, is the only option available.  This happens when the database doesn't know the item dimensions, (weight & size).  If you can work it out accurately, it is a good idea to submit this info to the database.

Sometimes the system defaults to a shipping method that is more expensive than we experience.  We try to identify these lines and submit necessary edits but when we can't do that, we mark the item(s) to force a shipping quote.  This can save you up to a pound on a local order for one item, but it does require a little patience while you wait for us to get back to you with a price. We usually respond within 12 hours.

 

Consider filling your basket to the max of the chosen deivery method to offset shipping costs.
Examples:

• 1 tree for £1 in 1 lot with shipping @ £3.47 = £4.47 per tree.

• 5 trees for £1 each in 1 lot with shipping @ £3.47 = £1.69 per tree.

• 6 items in 1 lot totalling £5 with shipping @ £3.47 = £1.41 per piece.

INTERNATIONAL SHIPPING WZ 1 & 2 (currently suspended)

Applies to all:

We use a variety of packaging types, from simple padded envelopes to pro mailing boxes. We choose according to what is apropriate based on size of the order and content.

Occasionally, we don't have a suitable new packaging option, so we use old Lego set boxes and other materials that allow us to pack your order safely & securely.  You will also receive a copy of your order details and the postage label will show your Brick Owl order reference number.

If for any reason you have cause for concern about your purchase(s), do not hesitate to contact us quoting your order reference number and details of any problems so that we may investigate and make any necessary amendments and corrections without delay.

Please scroll down to view the various postal methods and charges. If a service you require is not listed,  please request a quote with a note of your desired shipping option. When possible, we will do our best to meet your needs.

Please note: The cost of shipping includes all sundries and time. We do not intentionally profit from shipping costs.
Postal costs include; Boxes, Paper, Bubble Wrap, Ink, Labels, Polly-Bags, Envelopes, Jiffy Bags, HLP, and so on...
If you believe you have been excessively charged for a shipping method, please advise us, stating the reason for your conclusion.
We will be happy to discuss the matter where appropriate, and at our discretion, we may issue a partial refund.
 

Thank you for stopping by.

Shipping Methods

Royal Mail 1st Class Large Letter (Domestic)

Royal Mail 1st Class Signed For Large Letter

Royal Mail 1st Class Signed For Small Parcels

Royal Mail 1st Class Small Parcels (Domestic)

Royal Mail 2nd Class Large Letter (Domestic)

Royal Mail 2nd Class Medium Parcel (Domestic)

Royal Mail 2nd Class Signed For Large Letter (Domestic)

Royal Mail 2nd Class Signed For Small Parcel

Royal Mail 2nd Class Small Parcel (Domestic)

Request a Quote